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General Information
Please enter the date you purchased the part you are inquiring about
Please enter your Integy order number OR invoice number here (if available)
NOTE: Integy part numbers begin with a C, OBM, or T. Examples: C12345, T1234, OBM-12345
If you are inquiring about an already purchased item, please select where you purchased from
If not from Official Integy, please tell us who the seller was
If you're asking about a specific RC vehicle, please enter the name of your vehicle here
*** IF YOU ARE CREATING A TICKET INQUIRING ABOUT ORDER CONFIRMATION OR WHEN YOUR ORDER WILL BE SHIPPED: As of June 29th, order processing time is between 3-6 BUSINESS DAYS from the date an order is placed, regardless of shipping method and destination. Business Days are Mon-Fri. Weekends and holidays are not included in "business days". Day 1 of order processing is the first business day after you placed the order. We do NOT send out an email confirmation until your order is packaged and ready to ship out. This is explained on our Ordering & Shipping page. Your payment confirmation through credit/debit card or Paypal is your order confirmation. Thank you, and we apologize for any inconvenience.
*** IF YOU ARE CREATING A TICKET INQUIRING ABOUT SHIPMENT OR TRACKING NUMBER ISSUES (No movement, incorrect routing, etc.): Rest assured that if we emailed your tracking number to you, that means that your package has been picked up and is in transit. Because of the current conditions, some tracking number systems with USPS or FedEx are not being updated on time; some shipments are showing incorrect routing data or no movement when checked through the shipper's website. Ho We are aware of this situation and are monitoring any reports. The shipping services we use are aware of the situation but we have no direct control over this. We apologize for any inconvenience. If your order does not have to do with tracking number status, please continue creating the ticket.
*** IF YOU ARE CREATING A TICKET INQUIRING ABOUT RETURNS, WARRANTY, OR REPLACEMENT SERVICE: Due to the California "Stay At Home" order any after-sales support involving requests for components or spare parts, replacement parts, warranty claims, and special order parts will be postponed or delayed. We cannot resume these types of service until it is deemed safe for our tech support staff to return to the office. Thank you, and we apologize for any inconvenience.
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